Reservation and Cancellation Requirements
Please be aware your reservation will be held for one hour past your scheduled date/time. If you do not arrive and do not cancel your reservation at least 24 hours before this time, your credit card will be assessed a $50 No Show charge. To make changes or cancellations, please call toll free 877-696-3982 and we will be happy to assist you. You may also cancel your reservation online 24 hours a day by providing the necessary reservation information.
Minimum Age Requirements
Renters are required to be at least 21 years of age. Renters between 21 and 24 years of age will be required to pay a surcharge. Certain vehicle rental restrictions will apply to underage renters.
Drivers’ License Qualifications
At the time of rental, renters are required to present an acceptable valid Drivers License. We will not accept licenses that are branded “NOT ACCEPTABLE FOR FEDERAL PURPOSES”. International renters will need their Foreign Issued License along with an International Drivers Permit. A temporary license is not acceptable.
Proof of Residency Documents
Customer’s rentals requiring Proof of Residency Documents must provide two current documents within 30 days prior to the rental date from the list below. The two items must have the customer’s name and current address and match their license.
- Cellular Phone Bill
- Home Telephone Bill
- Bank Statement
- Mortgage Statement
- Credit Card Statement
- Utility Bill (Gas, Electric or Water Bill)
- Military ID
- Auto or Home Insurance Bill
- Pay Stub
- Government Employment ID
Credit Card Requirements
At the time of the rental, the renter must present a major credit card in their name with a minimum available credit of $150 plus the estimated rental charges. We honors all major credit cards. American Express, Diners Club, Discover Card, MasterCard and VISA.
Debit / Check Card Requirements
We accepts and welcomes customers preferring to use their Debit cards with VISA or MasterCard logos on them. Debit cards must be in the renter’s name with a minimum available balance of $150 plus the estimated charges.
Vehicles returned with pet hair, mud, food and beverage stains, etc., will be subject to a cleaning fee between $100 to $300. Customers, please check your vehicle for cleanliness before leaving the rental lot.
Smoking Policy and Fee
We ask for your help in keeping our vehicles smoke free. A $49.00 fee will be charged to customers who return vehicles that have been smoked in.